Privacy Policy

At Semper Fi Heating and Cooling LLC, protecting your privacy is a top priority. This privacy policy explains how we collect, use, disclose, and safeguard your information when you interact with our online platform and services.

Information We Collect

We collect information to provide and improve our HVAC and plumbing services, including:

• Personal Identification Information: such as your name, address, phone number, and email when you request services, receive quotes, or communicate with us.
• Service Details: information about the services you request, your equipment, and preferences.
• Payment Information: collected securely when you pay for services via approved methods.
• Usage Data: technical data about your interaction with our online platform, including IP address and browser information to enhance user experience and security.

How We Use Your Information

Your information is used strictly to deliver and improve the quality of service you expect from us:

• Providing and managing HVAC and plumbing services and support.
• Processing payments and managing billing.
• Communicating offers, scheduling appointments, and sharing important updates.
• Complying with legal obligations and ensuring safety and security.

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share information with trusted service providers who assist in our operations under confidentiality agreements. We also disclose information when required by law or to protect our rights and property.

Your Data Protection Rights

Under applicable data protection laws including the GDPR, you have the following rights regarding your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request that inaccurate or incomplete information be corrected.
• Erasure: You may request deletion of your data when there is no legal reason for us to continue processing it.
• Restriction: You may request limitation on how your data is used.
• Objection: You may object to processing for direct marketing purposes.
• Data Portability: You may request transfer of your data to another service provider.

To exercise these rights, please contact us at our physical address below.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

Data Retention

We retain your personal information only as long as necessary to fulfill service obligations, comply with legal requirements, or resolve disputes.

Cookies and Tracking Technologies

Our online platform may use cookies and similar technologies to improve navigation and analyze usage patterns. You can control cookie preferences through your browser settings.

International Transfers

If you are located outside the United States, please be aware that your data may be transferred to, stored, and processed in the United States, where we operate. We ensure appropriate safeguards are in place to protect your personal data.

Contact Information

If you have questions or wish to exercise your data protection rights, please contact: